LPPA, part of the LPP Group, provides high quality pensions administration services to 18 public sector pension fund clients with more than 660,000 members from more than 2,100 employers.
We use our scale and expertise to simplify pensions. Providing value for money pensions services that help our clients overcome the challenges of pension complexity.
High quality service provision and customer excellence
We provide first-class end-to-end pensions administration services including payroll, and member and employer engagement. Our service consistently exceeds Service Level Agreements and we take a proactive approach to changing administration requirements across the sector.
Collaborative working
We place a strong emphasis on building effective and collaborative working relationships with our clients.
Our approach is based on all participants sharing constructive dialogue and timely feedback to enable us to drive continuous improvement in the service we offer.
Key components of our approach include:
- A clear understanding of client requirements and expectations translated into a well-defined Service Level Agreement (SLA) and Key Performance Indicators (KPIs).
- Timely, transparent and comprehensive client reporting.
- Strong governance processes to ensure funds are compliant with Code of Practice 14 and public sector pensions legislation.